Refund policy
Return and Refund Policy
All sales are final. Because tea is a consumable food product, TEACIA does not accept returns or exchanges and does not provide refunds for changes of mind, personal taste preferences, or products ordered in error.
Order cancellations
To request a cancellation, please email info@teacia.com as soon as possible. We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped. Cancellation requests cannot be guaranteed. Once an order has shipped, it cannot be cancelled.
Delivery address changes
Please verify your delivery address carefully when placing your order. If you need to make a change, contact info@teacia.com as soon as possible. We may be able to update the address if the order has not yet shipped, but we cannot guarantee changes after processing has begun.
Damaged, defective or incorrect products
If your order arrives damaged, defective or incorrect, please contact us promptly at info@teacia.com. Include your order number, a description of the issue, and photographs of the product and its packaging where possible.
We will review the matter and provide an appropriate replacement or refund where applicable. Please do not return a product unless we provide instructions to do so.
Orders not received
If your order has not arrived within the expected delivery period, or tracking indicates that it was delivered but you cannot locate it, please contact info@teacia.com with your order number. We will review the shipment information and assist with the appropriate carrier inquiry.
Contact and feedback
Questions, concerns and feedback are always welcome. Please contact us at:
Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection law.